Ombuds Resources
Ombuds Lending Library
In addition, the Office has a number of books that you may borrow. Call us at (805) 893-3285 to check the availability of a particular book. The lending period is for two weeks.
| Author | Title | Published |
|---|---|---|
| Beer, Jennifer | The Mediator's Handbook | 1997 |
| Bennett, Milton J. | Basic Concepts of Intercultural Communication | 1998 |
| Bramson, Robert M. | Coping with Difficult People | 1981 |
| Bush, Baruch and Folger, Joseph | The Promise of Mediation | 2005 |
| Cartwright, Talula | Managing Conflict with Peers | 2003 |
| Cherniss, Cary and Goleman, Daniel | The Emotionally Intelligent Workplace | 2001 |
| Christy, Susan | Working Effectively with Faculty | 2010 |
| Cloke, Kenneth | Mediating Dangerously: The Frontiers of Conflict Resolution | 2001 |
| Cloke, Kenneth and Goldsmith, Joan | Thank God It's Monday! 14 Values We Need to Humanize the Way We Work | 1997 |
| Cloke, Kenneth and Goldsmith, Joan | Resolving Conflicts at Work: A Complete Guide for Everyone on the Job | 2000 |
| Cloke, Kenneth and Goldsmith, Joan | The Art of Waking People Up | 2003 |
| Cohen, Carl and Cohen, Suzanne | Lab Dynamics: Management Skills for Scientists | 2005 |
| Collins, Sandra | Managing Conflict and Workplace Relationships | 2005 |
| Crawshaw, Laura | Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace | 2007 |
| De Becker, Gavin | The Gift of Fear | 1997 |
| Deisinger, Gene, et al. | The Handbook for Campus Threat Assessment and Management Teams | 2008 |
| Emerson, Brian and Loehr, Anne | A Manager's Guide to Coaching: Simple & Effective Ways to Get the Best out of your Employees | 2008 |
| Fisher, Roger and Shapiro, Daniel | Beyond Reason: Using Emotions as You Negotiate | 2005 |
| Fisher, Roger and Sharp, Alan | Getting It Done: How to Lead When You're Not in Charge | 1998 |
| Fisher, Roger and Ury, William | Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition | 1981 |
| Forni, P.M. | The Civility Solution: What to Do When People Are Rude | 2008 |
| Forni, P.M. | Choosing Civility: The Twenty-five Rules of Considerate Conduct | 2002 |
| Gentile, Mary C. | Giving Voice to Values: How to Speak Your Mind When You Know What's Right | 2010 |
| Goleman, Daniel | Working with Emotional Intelligence | 1998 |
| Goodman, Allan H. | Basic Skills for the New Mediator, 2nd Edition | 2005 |
| Hohn, Donovan | Moby Duck: The True Story of 28,000 Bath Toys Lost at Sea | 2011 |
| Howard, Charles | The Organizational Ombudsman: Origins, Roles, and Operations | 2010 |
| Johnson, Spencer | Who Moved My Cheese?: An Amazing Way to Deal with Change | 1998 |
| Karp, David and Allena, Thom | Restorative Justice on the College Campus | 2004 |
| Kidder, Tracy | Mountains Beyond Mountains: The Quest of Dr. Paul Farmer, A Man Who Would Cure the World | 2004 |
| Lundin, Stephen et al. | Fish! A Remarkable Way to Boost Morale and Improve Results | 2000 |
| Luskin, Fred | Forgive for Good: A Proven Prescription for Health & Happiness | 2002 |
| MacMannis, Don & Debra | How's Your Family Really Doing? 10 Keys to a Happy, Loving Family | 2011 |
| Mueller, Robert | Bullying Bosses: A Survivor's Guide: How to Transcend the Illusion of the Interpersonal | 2005 |
| Namie, Gary and Ruth | The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job | 2009 |
| The National Academy of Sciences | On Being a Scientist: A Guide to Responsible Conduct in Research | 2009 |
| Patterson, Kerry et al. | Change Anything: The New Science of Personal Success | 2011 |
| Patterson, Kerry et al. | Crucial Conversations: Tools for Talking When the Stakes are High | 2002 |
| Patterson, Kerry et al. | Crucial Confrontations: Tools for Resolving Broken Promises & Violated Expectations | 2005 |
| Patterson, Kerry et al. | Influencer: The Power to Change Anything | 2008 |
| Pearson, Christine, et al. | The Cost of Bad Behavior: How Incivilty is Damaging Your Business and What to Do About It | 2009 |
| Pederson, Paul | A Handbook for Developing Multicultural Awareness | 1988 |
| Pillemer, Karl | 30 Lessons for Living: Tried and True Advice from the Wisest Americans | 2011 |
| Rosen, Mark | Thank You for Being Such a Pain: Spiritual Guidance for Dealing with Difficult People | 1998 |
| Ryan, M.J. | AdaptAbility: How to Survive Change You Didn't Ask For | 2009 |
| Sharpe, Davida and Johnson, Elinor | Managing Conflict with Your Boss | 2002 |
| Stone, Douglas, et al. | Difficult Conversations: How to Discuss What Matters Most | 1999 |
| Sullivan, Dennis and Tifft, Larry | Restorative Justice: Healing the Foundations of our Everyday Lives | 2001 |
| Sutton, Robert | The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't | 2007 |
| Twale, Darla and De Luca, Barbara | Faculty Incivility: The Rise of the Academic Bully Culture and What to Do About It | 2008 |
| Ursiny, Tim | The Coward's Guide to Conflict | 2003 |
| Ury, William | Getting Past No: Negotiating Your Way From Confrontration to Cooperation | 1991 |
| Warters, William C. | Mediation in the Campus Community: Designing and Managing Effective Programs | 2000 |